How to fix networking issues

To ensure healthcare providers and patients have the best experience possible with Exer, please review the below items.  

Experiencing email issues related to Exer's apps and reporting?

We send transactional emails from the domain exerai.com.  

We DKIM-sign messages with a MAIL FROM of mail.exerai.com and have a matching SPF record on that domain.  If emails are not being received, you may explicitly whitelist that domain in your firewall. 

Our team may also send emails from our Google-Hosted mail server with the domains exerai.com or exer.ai.

Experiencing network-related issues when using Exer Scan, Gait or Health?

Sometimes healthcare professionals experience connection issues when running Exer's apps in a clinic, hospital or senior residence.

Our client apps communicate with our backend API hosted at motionengine.app.  

Ensure that devices on your network are not blocked from accessing this domain.  In a browser, navigate to https://motionengine.app/ and verify that you see a success message, as an initial check that the connection is not blocked.

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