What is considered an “interactive communication” when billing for codes #98980/#98981?

Understanding "Interactive Communication" for RTM billing codes #98980 and #98981

When billing for Remote Therapeutic Monitoring (RTM) services using codes #98980 and #98981, healthcare providers must understand what constitutes an "interactive communication." This article will explain the concept of interactive communication and provide examples of what types of communication qualify when billing for these RTM codes.

Defining Interactive Communication

An interactive communication is defined as a remote communication that includes two-way audio communication. This typically involves a phone or video call between the healthcare provider and the patient. An example would be a 5 minute phone or video call between patient and provider discussing the patient's progress

It is important to note that text messages and emails do not qualify as interactive communication for the purpose of billing RTM codes #98980 and #98981.

In summary, understanding what qualifies as an "interactive communication" is crucial for healthcare providers when billing for Remote Therapeutic Monitoring (RTM) services using codes #98980 and #98981. By ensuring that the appropriate types of communication are utilized, healthcare providers can accurately bill for their RTM services and continue to offer high-quality remote care to their patients.

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